When a balance cannot be collected, you can now mark an invoice as Uncollectable, with a required reason. Here's how:
Navigate to the invoice, navigate and then click on the three dots ( ••• ) in the top right corner that indicate more menu options. Select “Mark as Uncollectible,” enter a comment (required), and proceed.
To view uncollectible invoices, navigate to ‘Additonal Filters’ in the top right corner of your invoices page and select, “Include Uncollectible Invoices.”
